Technical Support Engineers
ZOHO · Chennai, Tamil Nadu
Not Disclosed
Job Description
## Key Responsibilities
* Deliver professional voice support to both domestic and international customers through inbound and outbound calls.
* Communicate clearly and confidently to understand customer requirements and build positive customer relationships.
* Resolve customer queries efficiently while ensuring a high level of customer satisfaction and first-contact resolution.
* Collaborate with technical support teams to troubleshoot issues and provide timely solutions.
* Share customer feedback with the technical documentation team to improve user guides, FAQs, and self-service resources.
* Maintain accurate records of customer interactions and follow company service standards.
* Handle customer concerns with professionalism, empathy, and a solution-oriented approach.
* Work effectively in a fast-paced environment while meeting productivity and quality targets.
* Be flexible to work in rotational and night shifts based on business requirements.
* Job openings are available in **Chennai, Salem, Coimbatore, Tirunelveli, and Madurai**.
* Deliver professional voice support to both domestic and international customers through inbound and outbound calls.
* Communicate clearly and confidently to understand customer requirements and build positive customer relationships.
* Resolve customer queries efficiently while ensuring a high level of customer satisfaction and first-contact resolution.
* Collaborate with technical support teams to troubleshoot issues and provide timely solutions.
* Share customer feedback with the technical documentation team to improve user guides, FAQs, and self-service resources.
* Maintain accurate records of customer interactions and follow company service standards.
* Handle customer concerns with professionalism, empathy, and a solution-oriented approach.
* Work effectively in a fast-paced environment while meeting productivity and quality targets.
* Be flexible to work in rotational and night shifts based on business requirements.
* Job openings are available in **Chennai, Salem, Coimbatore, Tirunelveli, and Madurai**.