Team Member-Guest Expereince
Reliance · Hyderabad, Telangana
Not Disclosed
Job Description
Posted Date17 Aug, 2026
BusinessSwadesh
FamilyCategory - Swadesh
Functional Business AreaSite Operations
LocationHyderabad,Telangana
Job Responsibilities
Role Purpose: To ensure seamless integration of housekeeping, hospitality, facility management, and operations to elevate the guest experience and uphold luxury standards across all customer-facing touchpoints. ________________________________________ Key Responsibilities 1. Housekeeping Supervision & Guest Experience – 70% Supervise all housekeeping operations to maintain top-tier hygiene, cleanliness, and presentation across guest-facing areas Conduct regular walkthroughs and audits to ensure a consistently high standard of upkeep and ambience Coordinate with housekeeping and maintenance vendors to ensure store readiness and prompt issue resolution Maintain and enhance store environment—including lighting, scent, sound, and display touchpoints—for a refined, multisensory guest experience Uphold service protocols, grooming standards, and staff presentation in alignment with luxury retail expectations Lead, train, and inspire housekeeping and hospitality teams to deliver attentive and guest-centric service Drive guest satisfaction through real-time feedback monitoring, issue resolution, and service recovery initiatives 2. Cultural Programming, Exhibition & Event Execution – 30% Execute in-store cultural showcases, exhibitions, and seasonal events that enhance guest engagement Coordinate with category, marketing, and visual merchandising teams for seamless execution Oversee event logistics, including permissions, vendor coordination, and on-ground setup Support integration of artisan stories and regional craft narratives in displays and guest touchpoints Train FOH teams on storytelling and heritage alignment to support the overall brand narrative
Education Requirements
Graduate/Postgraduate in Hospitality
Experience Requirements
Minimum 5–8 years of experience in housekeeping supervision, guest services, preferably in luxury retail or hospitality Exposure to high-footfall environments and knowledge of Indian craft-led retail is a plus
BusinessSwadesh
FamilyCategory - Swadesh
Functional Business AreaSite Operations
LocationHyderabad,Telangana
Job Responsibilities
Role Purpose: To ensure seamless integration of housekeeping, hospitality, facility management, and operations to elevate the guest experience and uphold luxury standards across all customer-facing touchpoints. ________________________________________ Key Responsibilities 1. Housekeeping Supervision & Guest Experience – 70% Supervise all housekeeping operations to maintain top-tier hygiene, cleanliness, and presentation across guest-facing areas Conduct regular walkthroughs and audits to ensure a consistently high standard of upkeep and ambience Coordinate with housekeeping and maintenance vendors to ensure store readiness and prompt issue resolution Maintain and enhance store environment—including lighting, scent, sound, and display touchpoints—for a refined, multisensory guest experience Uphold service protocols, grooming standards, and staff presentation in alignment with luxury retail expectations Lead, train, and inspire housekeeping and hospitality teams to deliver attentive and guest-centric service Drive guest satisfaction through real-time feedback monitoring, issue resolution, and service recovery initiatives 2. Cultural Programming, Exhibition & Event Execution – 30% Execute in-store cultural showcases, exhibitions, and seasonal events that enhance guest engagement Coordinate with category, marketing, and visual merchandising teams for seamless execution Oversee event logistics, including permissions, vendor coordination, and on-ground setup Support integration of artisan stories and regional craft narratives in displays and guest touchpoints Train FOH teams on storytelling and heritage alignment to support the overall brand narrative
Education Requirements
Graduate/Postgraduate in Hospitality
Experience Requirements
Minimum 5–8 years of experience in housekeeping supervision, guest services, preferably in luxury retail or hospitality Exposure to high-footfall environments and knowledge of Indian craft-led retail is a plus