Customer Service Executive-Loan Center
IDFC FIRST Bank · Madurai, Tamil Nadu
Not Disclosed
Job Description
Job Requirements
About the Role
Be the voice of IDFC FIRST Bank! As a Customer Service Executive, you’ll be the first point of contact for our customers—resolving queries, building trust, and delivering service that delights. If you’re passionate about people, love solving problems, and thrive in a fast-paced environment, this is your chance to shine and grow with a brand that puts customers first.
Key Responsibilities
Primary Responsibilities
Deliver outstanding customer service by resolving queries efficiently and empathetically
Take ownership of customer issues and ensure timely resolution
Promote customer-centricity by enhancing service quality and customer engagement
Monitor service metrics like SQ scores, AHT, FCR, and NPS
Develop and implement service procedures, policies, and standards
Maintain accurate records of customer interactions and service actions
Support upselling initiatives to drive organic growth
Adhere to approved budgets and manage resources effectively
Secondary Responsibilities
Monitor and engage on social media platforms (Twitter, Facebook, etc.) to address customer concerns
Collaborate with internal teams to ensure quick complaint resolution
Drive initiatives to improve grievance handling and brand perception
Explore opportunities for faster resolution and improved customer experience
What We Are Looking For
Education
Graduate (Any discipline)
Postgraduate (Preferred, any discipline)
Experience
Minimum 2–3 years in customer service, preferably in banking or financial services
Skills and Attributes
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to manage multiple priorities and work in a fast-paced environment
Proficiency in CRM tools and digital platforms
Customer-first mindset with a focus on service excellence
Ability to mentor and motivate team members
Unlock hiring insights on IDFC F
About the Role
Be the voice of IDFC FIRST Bank! As a Customer Service Executive, you’ll be the first point of contact for our customers—resolving queries, building trust, and delivering service that delights. If you’re passionate about people, love solving problems, and thrive in a fast-paced environment, this is your chance to shine and grow with a brand that puts customers first.
Key Responsibilities
Primary Responsibilities
Deliver outstanding customer service by resolving queries efficiently and empathetically
Take ownership of customer issues and ensure timely resolution
Promote customer-centricity by enhancing service quality and customer engagement
Monitor service metrics like SQ scores, AHT, FCR, and NPS
Develop and implement service procedures, policies, and standards
Maintain accurate records of customer interactions and service actions
Support upselling initiatives to drive organic growth
Adhere to approved budgets and manage resources effectively
Secondary Responsibilities
Monitor and engage on social media platforms (Twitter, Facebook, etc.) to address customer concerns
Collaborate with internal teams to ensure quick complaint resolution
Drive initiatives to improve grievance handling and brand perception
Explore opportunities for faster resolution and improved customer experience
What We Are Looking For
Education
Graduate (Any discipline)
Postgraduate (Preferred, any discipline)
Experience
Minimum 2–3 years in customer service, preferably in banking or financial services
Skills and Attributes
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to manage multiple priorities and work in a fast-paced environment
Proficiency in CRM tools and digital platforms
Customer-first mindset with a focus on service excellence
Ability to mentor and motivate team members
Unlock hiring insights on IDFC F