Technical Operations Engineer
Arbor Education · Thiruvananthapuram, Kerala
Not Disclosed
Job Description
As a Technical Operations Engineer, you will own the operational health of the migration journey for Arbor products, primarily Arbor MIS, alongside other products such as Arbor Finance. Migrations involve moving customer data from competitor systems into Arbor, and you will be the key person ensuring that process runs smoothly. Every migration represents a school's transition to Arbor, and the quality of that experience directly shapes their trust in our products.
You will proactively and reactively work with Onboarding teams, Support teams, the Migration Platform team, to ensure migrations are executed smoothly, issues are resolved efficiently, and systemic problems are fed back to drive lasting improvements.
Technical Execution & Ownership
Execute and monitor data migrations, ensuring data accuracy and timely completion
Manage incidents through issue triage, root cause analysis, and resolution
Perform data validation and integrity checks
Drive process improvements and enhance operational monitoring
Support operational readiness, risk management, and escalation processes
Maintain operational documentation, runbooks, and best practices
Ensure compliance with SLAs, quality standards, and performance targets
Collaboration & Communication
Act as the primary liaison between Migration, Onboarding, and Support teams
Communicate migration status, risks, blockers, and timelines to stakeholders
Partner with Support teams to investigate and resolve post-migration issues
Build strong cross-functional relationships and incorporate customer insights into migration planning
Facilitate cross-team collaboration to identify issues early and drive alignment
Provide operational feedback to inform platform improvements and decisions
Translate technical migration updates for both technical and non-technical audiences
Share knowledge and contribute to team learning and best practices
Mentorship & Leadership
Drive operational excellence by setting quality standards and best practices for migration operations
Mentor team members, providing guidance, coaching, and constructive feedback
Shape and improve team processes, operational standards, and ways of working
Foster a culture of continuous improvement through collaboration, feedback, and knowledge sharing
Requirements
Experience, Knowledge & Skills
5-10 years of experience in data migration, operations, technical support, or related roles
Strong technical skills in troubleshooting, databases (SQL), cloud platforms, monitoring tools, and Git
Ability to investigate issues independently and support incident management in production environments
Experience with ticketing systems such as JIRA and working in structured delivery environments
Strong stakeholder management and communication skills, particularly with customer-facing teams
Ability to manage multiple priorities, work under pressure, and make sound operational decisions
Proactive, customer-focused, and committed to continuous improvement and ownership
Desirable
Experience in SaaS environments
Exposure to education technology, school MIS systems, or data migrations between competing platforms
Experience working with large datasets
Understanding of SLAs, operational metrics, and service reliability concepts
Experience in high-volume or time-pressured operational environments
Benefits
What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you'll see the impact of your work every day.
We also offer:
Flexible work environment (3 days work from office)
Group Term Life Insurance paid out at 3x Annual CTC (Arbor India)
32 days holiday (plus Arbor Holidays). This is made up of 25 days annual leave plus 7 extra companywide days given over Easter, Summer & Christmas
Work time: 9.30 am to 6 pm (8.5 hours only)
Compensation - 100% fixed salary disbursement and no variable component
You will proactively and reactively work with Onboarding teams, Support teams, the Migration Platform team, to ensure migrations are executed smoothly, issues are resolved efficiently, and systemic problems are fed back to drive lasting improvements.
Technical Execution & Ownership
Execute and monitor data migrations, ensuring data accuracy and timely completion
Manage incidents through issue triage, root cause analysis, and resolution
Perform data validation and integrity checks
Drive process improvements and enhance operational monitoring
Support operational readiness, risk management, and escalation processes
Maintain operational documentation, runbooks, and best practices
Ensure compliance with SLAs, quality standards, and performance targets
Collaboration & Communication
Act as the primary liaison between Migration, Onboarding, and Support teams
Communicate migration status, risks, blockers, and timelines to stakeholders
Partner with Support teams to investigate and resolve post-migration issues
Build strong cross-functional relationships and incorporate customer insights into migration planning
Facilitate cross-team collaboration to identify issues early and drive alignment
Provide operational feedback to inform platform improvements and decisions
Translate technical migration updates for both technical and non-technical audiences
Share knowledge and contribute to team learning and best practices
Mentorship & Leadership
Drive operational excellence by setting quality standards and best practices for migration operations
Mentor team members, providing guidance, coaching, and constructive feedback
Shape and improve team processes, operational standards, and ways of working
Foster a culture of continuous improvement through collaboration, feedback, and knowledge sharing
Requirements
Experience, Knowledge & Skills
5-10 years of experience in data migration, operations, technical support, or related roles
Strong technical skills in troubleshooting, databases (SQL), cloud platforms, monitoring tools, and Git
Ability to investigate issues independently and support incident management in production environments
Experience with ticketing systems such as JIRA and working in structured delivery environments
Strong stakeholder management and communication skills, particularly with customer-facing teams
Ability to manage multiple priorities, work under pressure, and make sound operational decisions
Proactive, customer-focused, and committed to continuous improvement and ownership
Desirable
Experience in SaaS environments
Exposure to education technology, school MIS systems, or data migrations between competing platforms
Experience working with large datasets
Understanding of SLAs, operational metrics, and service reliability concepts
Experience in high-volume or time-pressured operational environments
Benefits
What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you'll see the impact of your work every day.
We also offer:
Flexible work environment (3 days work from office)
Group Term Life Insurance paid out at 3x Annual CTC (Arbor India)
32 days holiday (plus Arbor Holidays). This is made up of 25 days annual leave plus 7 extra companywide days given over Easter, Summer & Christmas
Work time: 9.30 am to 6 pm (8.5 hours only)
Compensation - 100% fixed salary disbursement and no variable component