Telecaller
SSS AQUA DEVELOPERS · Coimbatore, Tamil Nadu
Not Disclosed
Job Description
Company Description SSS AQUA DEVELOPERS is a growing organization focused on providing quality solutions in the aqua-related sector. The company emphasizes reliable services, customer satisfaction, and long-term relationships with clients. Team members are encouraged to contribute ideas, collaborate, and maintain high professional standards. SSS AQUA DEVELOPERS offers opportunities to learn, develop skills, and build a stable career. The organization values integrity, strong communication, and a commitment to delivering consistent results.
Role Description This is a full-time, on-site Telecaller role based in Coimbatore. The Telecaller will handle outbound and inbound calls, provide information about products and services, and respond to customer inquiries in a clear and respectful manner. Daily tasks include explaining offerings, updating customer records, following call scripts where necessary, and maintaining accurate logs of conversations. The role involves coordinating with internal teams to resolve issues, sharing customer feedback, and supporting basic sales or follow-up activities. The Telecaller is expected to meet call targets, adhere to company policies, and maintain a professional phone manner at all times.
Qualifications
Strong verbal communication and active listening skills, with the ability to speak clearly and confidently over the phone.
Customer service orientation, including patience, problem-solving ability, and a positive, respectful attitude toward callers.
Basic computer literacy, including experience with call logs, spreadsheets, or CRM tools, and accurate data entry skills.
Ability to work on-site in Coimbatore, manage time effectively, and handle a high volume of calls without losing quality.
Proficiency in English and local languages as applicable; prior telecalling or sales support experience is an advantage.
Minimum educational qualification of high school diploma or equivalent; higher education in business or communications is a plus.
Willingness to learn product and service details, follow guidance, and adapt to feedback and performance goals.
Role Description This is a full-time, on-site Telecaller role based in Coimbatore. The Telecaller will handle outbound and inbound calls, provide information about products and services, and respond to customer inquiries in a clear and respectful manner. Daily tasks include explaining offerings, updating customer records, following call scripts where necessary, and maintaining accurate logs of conversations. The role involves coordinating with internal teams to resolve issues, sharing customer feedback, and supporting basic sales or follow-up activities. The Telecaller is expected to meet call targets, adhere to company policies, and maintain a professional phone manner at all times.
Qualifications
Strong verbal communication and active listening skills, with the ability to speak clearly and confidently over the phone.
Customer service orientation, including patience, problem-solving ability, and a positive, respectful attitude toward callers.
Basic computer literacy, including experience with call logs, spreadsheets, or CRM tools, and accurate data entry skills.
Ability to work on-site in Coimbatore, manage time effectively, and handle a high volume of calls without losing quality.
Proficiency in English and local languages as applicable; prior telecalling or sales support experience is an advantage.
Minimum educational qualification of high school diploma or equivalent; higher education in business or communications is a plus.
Willingness to learn product and service details, follow guidance, and adapt to feedback and performance goals.