Telemarketing Specialist
Kana travels holidays · Nagercoil, Tamil Nadu
Not Disclosed
Job Description
Company Description Kana Travels Holidays is a growing travel services provider offering holiday packages, travel planning, and booking support. The company focuses on delivering personalized travel experiences that meet diverse customer preferences and budgets. Team members work closely with customers to design itineraries, coordinate logistics, and provide reliable guidance. The work environment encourages proactive customer engagement, attention to detail, and a service-oriented mindset. Joining Kana Travels Holidays offers opportunities to contribute to customer satisfaction and support the company’s continued growth in the travel sector.
Role Description This is a full-time, on-site Telemarketing Specialist role based in Nagercoil. The Telemarketing Specialist will make outbound calls to prospective and existing customers to promote holiday packages and travel services, qualify leads, and generate sales opportunities. The role involves clearly explaining travel offerings, answering inquiries, and providing courteous customer support throughout the sales process. The specialist will maintain call records, update customer information in internal systems, and follow up on leads in a timely manner. Collaboration with the sales and operations team to meet call targets, conversion goals, and customer satisfaction standards is an integral part of the role.
Qualifications
Strong Sales and Lead Generation skills to identify prospects, qualify opportunities, and support revenue growth.
Customer Service and Customer Support experience to handle inquiries, resolve basic issues, and maintain positive customer relationships.
Clear and confident Communication skills, including spoken English and local languages as applicable, to engage effectively over the phone.
Basic computer literacy and familiarity with CRM or call-tracking tools.
Ability to work on-site in Nagercoil, meet daily call targets, and follow structured scripts while adapting to customer needs.
Previous experience in telemarketing, sales, or the travel industry is an advantage but not mandatory.
High school diploma or equivalent; additional training in sales or customer service is beneficial.
Role Description This is a full-time, on-site Telemarketing Specialist role based in Nagercoil. The Telemarketing Specialist will make outbound calls to prospective and existing customers to promote holiday packages and travel services, qualify leads, and generate sales opportunities. The role involves clearly explaining travel offerings, answering inquiries, and providing courteous customer support throughout the sales process. The specialist will maintain call records, update customer information in internal systems, and follow up on leads in a timely manner. Collaboration with the sales and operations team to meet call targets, conversion goals, and customer satisfaction standards is an integral part of the role.
Qualifications
Strong Sales and Lead Generation skills to identify prospects, qualify opportunities, and support revenue growth.
Customer Service and Customer Support experience to handle inquiries, resolve basic issues, and maintain positive customer relationships.
Clear and confident Communication skills, including spoken English and local languages as applicable, to engage effectively over the phone.
Basic computer literacy and familiarity with CRM or call-tracking tools.
Ability to work on-site in Nagercoil, meet daily call targets, and follow structured scripts while adapting to customer needs.
Previous experience in telemarketing, sales, or the travel industry is an advantage but not mandatory.
High school diploma or equivalent; additional training in sales or customer service is beneficial.