Caller
Vishwas Business Solution · Villupuram, Tamil Nadu
Not Disclosed
Job Description
Company Description Vishwas Business Solution is a growing organization focused on delivering reliable business support and customer service solutions to clients across various industries. The company values professionalism, clear communication, and consistent performance in every interaction. Team members are encouraged to develop their skills and contribute to efficient, customer-centered operations. Vishwas Business Solution promotes a respectful, inclusive workplace where people can build stable, long-term careers. The company offers opportunities to learn, grow, and take on greater responsibilities over time.
Role Description This is a full-time on-site Caller role based in Villupuram. The Caller will handle outbound and inbound calls to support customer inquiries, provide information about products or services, and record accurate details of each interaction. Daily tasks include following call scripts where needed, updating customer records, and escalating issues to the appropriate team members when required. The Caller will work closely with supervisors to meet call volume, quality, and service targets, while maintaining a professional and courteous tone at all times. The role also involves basic reporting on call outcomes and contributing feedback to improve call processes and customer satisfaction.
Qualifications
Strong verbal communication skills in English and relevant local languages, with a clear and confident phone presence.
Ability to actively listen, understand customer needs, and respond with accurate, helpful information.
Basic computer literacy, including typing, using call management or CRM software, and maintaining organized digital records.
Customer service mindset, with patience, professionalism, and the ability to handle repetitive tasks and occasional difficult conversations.
Time management and reliability, including punctuality, consistency, and the ability to follow schedules and meet performance targets.
Willingness to learn call scripts, product or service details, and internal processes, with openness to coaching and feedback.
Previous experience in call center, telecalling, or customer service roles is an advantage but not mandatory.
Minimum educational qualification of high school completion or equivalent; higher education is considered a plus.
Role Description This is a full-time on-site Caller role based in Villupuram. The Caller will handle outbound and inbound calls to support customer inquiries, provide information about products or services, and record accurate details of each interaction. Daily tasks include following call scripts where needed, updating customer records, and escalating issues to the appropriate team members when required. The Caller will work closely with supervisors to meet call volume, quality, and service targets, while maintaining a professional and courteous tone at all times. The role also involves basic reporting on call outcomes and contributing feedback to improve call processes and customer satisfaction.
Qualifications
Strong verbal communication skills in English and relevant local languages, with a clear and confident phone presence.
Ability to actively listen, understand customer needs, and respond with accurate, helpful information.
Basic computer literacy, including typing, using call management or CRM software, and maintaining organized digital records.
Customer service mindset, with patience, professionalism, and the ability to handle repetitive tasks and occasional difficult conversations.
Time management and reliability, including punctuality, consistency, and the ability to follow schedules and meet performance targets.
Willingness to learn call scripts, product or service details, and internal processes, with openness to coaching and feedback.
Previous experience in call center, telecalling, or customer service roles is an advantage but not mandatory.
Minimum educational qualification of high school completion or equivalent; higher education is considered a plus.