Showroom Manager
Eswar Gold India pvt ltd · Salem, Tamil Nadu
Not Disclosed
Job Description
Company Description Eswar Gold India Pvt Ltd is a growing jewelry retailer focused on providing high-quality gold products and a trustworthy buying experience. The company operates modern showrooms designed to offer customers a comfortable, transparent, and service-oriented environment. Eswar Gold emphasizes ethical business practices, clear pricing, and personalized guidance to help customers make confident purchase decisions. Team members are encouraged to contribute to a culture of integrity, reliability, and long-term customer relationships.
Role Description The Showroom Manager is responsible for overseeing daily operations in the Salem showroom in an on-site, full-time capacity. This role includes supervising sales staff, managing customer interactions, ensuring a welcoming and well-organized showroom environment, and monitoring inventory display and stock levels. The Showroom Manager will drive sales performance, implement promotional activities, and maintain high standards of customer service and satisfaction. The role also involves handling escalated customer concerns, training and coaching team members, coordinating with back-office teams, and ensuring compliance with company policies and safety procedures. Regular reporting on sales, customer feedback, and operational efficiency is expected.
Qualifications
Strong customer-focused skills, including Customer Satisfaction, Customer Service, and Customer Experience
Proven ability in Sales, with experience working in retail environments or Showrooms
Experience managing or leading teams in a showroom or store setting
Ability to manage inventory, visual merchandising, and showroom presentation standards
Excellent communication, interpersonal, and conflict-resolution skills
Comfort with basic computer applications and point-of-sale systems
Prior experience in jewelry, luxury retail, or similar customer-facing roles is an advantage
Relevant diploma or bachelor’s degree in business, retail management, or a related field is preferred
Role Description The Showroom Manager is responsible for overseeing daily operations in the Salem showroom in an on-site, full-time capacity. This role includes supervising sales staff, managing customer interactions, ensuring a welcoming and well-organized showroom environment, and monitoring inventory display and stock levels. The Showroom Manager will drive sales performance, implement promotional activities, and maintain high standards of customer service and satisfaction. The role also involves handling escalated customer concerns, training and coaching team members, coordinating with back-office teams, and ensuring compliance with company policies and safety procedures. Regular reporting on sales, customer feedback, and operational efficiency is expected.
Qualifications
Strong customer-focused skills, including Customer Satisfaction, Customer Service, and Customer Experience
Proven ability in Sales, with experience working in retail environments or Showrooms
Experience managing or leading teams in a showroom or store setting
Ability to manage inventory, visual merchandising, and showroom presentation standards
Excellent communication, interpersonal, and conflict-resolution skills
Comfort with basic computer applications and point-of-sale systems
Prior experience in jewelry, luxury retail, or similar customer-facing roles is an advantage
Relevant diploma or bachelor’s degree in business, retail management, or a related field is preferred