Customer Care Executive
Shiv Foto · Madurai, Tamil Nadu
Not Disclosed
Job Description
Company Description Shiv Foto is a Madurai-based company specializing in photography and imaging services for a wide range of clients. The company focuses on delivering high-quality visual solutions, from personal events to commercial assignments. Shiv Foto values reliable customer interactions, timely service, and attention to detail in every project. Team members are encouraged to contribute to a professional, service-oriented environment where client satisfaction is a priority.
Role Description The Customer Care Executive role at Shiv Foto is a full-time, on-site position based in Madurai. The Customer Care Executive will handle incoming and outgoing customer calls, respond to inquiries about services and bookings, and provide information on pricing and packages. This role includes managing customer complaints and requests, ensuring quick resolution and a positive experience. The executive will maintain records of customer interactions, coordinate with internal teams to fulfill orders or services, and follow up to ensure customer satisfaction. The position may also involve helping customers with product selections and supporting sales initiatives by suggesting suitable services.
Qualifications
Strong customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction capabilities.
Excellent Communication skills, both verbal and written, with the ability to interact clearly and professionally with diverse customers.
Basic Sales skills, with the ability to understand customer needs and recommend appropriate services or packages.
Attention to detail, problem-solving ability, and a customer-first mindset.
Comfort working on-site in Madurai and collaborating with photography and operations teams.
Prior experience in customer care, retail, or service-oriented roles is preferred.
Proficiency in using phones, email, and basic computer applications for customer communication and record-keeping.
Ability to work full-time, manage multiple tasks, and remain calm under pressure.
Role Description The Customer Care Executive role at Shiv Foto is a full-time, on-site position based in Madurai. The Customer Care Executive will handle incoming and outgoing customer calls, respond to inquiries about services and bookings, and provide information on pricing and packages. This role includes managing customer complaints and requests, ensuring quick resolution and a positive experience. The executive will maintain records of customer interactions, coordinate with internal teams to fulfill orders or services, and follow up to ensure customer satisfaction. The position may also involve helping customers with product selections and supporting sales initiatives by suggesting suitable services.
Qualifications
Strong customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction capabilities.
Excellent Communication skills, both verbal and written, with the ability to interact clearly and professionally with diverse customers.
Basic Sales skills, with the ability to understand customer needs and recommend appropriate services or packages.
Attention to detail, problem-solving ability, and a customer-first mindset.
Comfort working on-site in Madurai and collaborating with photography and operations teams.
Prior experience in customer care, retail, or service-oriented roles is preferred.
Proficiency in using phones, email, and basic computer applications for customer communication and record-keeping.
Ability to work full-time, manage multiple tasks, and remain calm under pressure.