Reservations Executive
Jiwan Hotels · Madurai, Tamil Nadu
Not Disclosed
Job Description
Company Description Jiwan Hotels operates a boutique property in Rameswaram, offering guests a distinctive and comfortable stay experience in a culturally significant destination. The hotel focuses on personalized service, attention to detail, and a welcoming atmosphere for both leisure and pilgrimage travelers. Team members are encouraged to contribute to a guest-centric environment that reflects the character and heritage of the region. Working at Jiwan Hotels offers hospitality professionals the opportunity to grow their skills in a boutique setting with close-knit teams and clear service standards.
Role Description The Reservations Executive is a full-time, on-site role based in Madurai. This role is responsible for handling room reservations through phone, email, and online channels, ensuring accurate booking details and timely confirmations. The Reservations Executive will respond to guest inquiries, provide information on room types, rates, and availability, and suggest suitable options to maximize occupancy and revenue. Daily tasks include updating reservation systems, coordinating with front office and housekeeping teams, managing changes or cancellations, and maintaining clear records. The role also involves following up with guests, supporting sales initiatives, and helping ensure a smooth pre-arrival experience that supports high levels of guest satisfaction.
Qualifications
Candidates should possess strong Communication and Customer Service skills to interact effectively with guests and internal teams.
Candidates should possess Customer Satisfaction and Sales skills to build guest relationships and support revenue goals.
Candidates should possess Reservations experience and familiarity with booking systems or property management software.
Relevant experience in hospitality, front office, or call center environments is beneficial.
Ability to work on-site in Madurai, manage time effectively, and handle multiple bookings with attention to detail.
Proficiency in English and local languages, with basic computer literacy (MS Office, email, online booking platforms).
Diploma or degree in Hotel Management, Business, or a related field is preferred but not mandatory.
Role Description The Reservations Executive is a full-time, on-site role based in Madurai. This role is responsible for handling room reservations through phone, email, and online channels, ensuring accurate booking details and timely confirmations. The Reservations Executive will respond to guest inquiries, provide information on room types, rates, and availability, and suggest suitable options to maximize occupancy and revenue. Daily tasks include updating reservation systems, coordinating with front office and housekeeping teams, managing changes or cancellations, and maintaining clear records. The role also involves following up with guests, supporting sales initiatives, and helping ensure a smooth pre-arrival experience that supports high levels of guest satisfaction.
Qualifications
Candidates should possess strong Communication and Customer Service skills to interact effectively with guests and internal teams.
Candidates should possess Customer Satisfaction and Sales skills to build guest relationships and support revenue goals.
Candidates should possess Reservations experience and familiarity with booking systems or property management software.
Relevant experience in hospitality, front office, or call center environments is beneficial.
Ability to work on-site in Madurai, manage time effectively, and handle multiple bookings with attention to detail.
Proficiency in English and local languages, with basic computer literacy (MS Office, email, online booking platforms).
Diploma or degree in Hotel Management, Business, or a related field is preferred but not mandatory.